How to Reach and Communicate With Your Customers
♫ Saturday, June 25th, 2011Businesses generally will need to find ways to reach their customers both for marketing and product development purposes. Imagine you are forming a local bakery. What kind of bakery are you aiming to be? Are you a bakery whose primary traffic is going to come from walk-in customers who happen to walk by your storefront, or do you wish to serve primarily catering or call-in orders? “All of the above”, you might say. Everyone wants to be all of the above, and get every type of customer, however may you want to focus on a type of customer. If you are catering, you will want to market yourself not only to customers directly, but also wedding planners, caterers, and other bakeries who may not be able to handle higher volumes. In addition, real estate agents or PTAs may need your services. Maybe local restaurants. These types of marketing channels may or may not be different than for the channels for retail customers. The marketing messages in these channels may be different.
As far a customer research, these days online is one of the best ways to find out what customers want. The aforementioned Twitter, along with Facebook, and the myriad of blogs and forums allow business owners to find out customer desires. One key point about finding out what customers want is not to ignore what you don’t want to hear. You may realize that the solution you are offering is being criticized, or will not meet the needs of your market. This is invaluable when starting a new business. Doing small advertising runs online will also help you gauge customer reaction to your idea. The sales funnel though, has many detours. You will need an advertisement which attracts clicks, a web page which markets correctly and explains the benefits, and working sites and links all in between. All of these are failure points which have nothing to do with the actual service or product you are marketing. The point is to make sure that you put your best foot forward so the reaction you get is measuring what you want.
